Frequently asked questions
What areas do you provide training?
We are based in the South East where we regularly run open courses, but we can serve the entirety of the UK. We do also work with multinational companies utilising Zoom.
How are the online sessions run?
We run our online courses via zoom.
What is the online Mental Health First Aid course?
How do I book a place on a course?
I have accessibility requirements can you cater for me?
Absolutely! As a learner, on any of our courses, you can capture any accessibility needs when you book a course. Your instructor may contact you ahead of the course to chat through and agree on any adjustments needed to support your learning experience.
Is there any pre-learning required?
For some of our courses, pre-learning is required however this will be detailed in the course information and communicated by your instructor.
What happens if I miss a day or session of a course?
We will have to make a decision on a case-by-case basis however we endeavour to support you through the entirety of the course and will do what we can to ensure you can complete the course.
How will I receive any materials I need for the course?
For face-to-face training these will be bought along by your instructor, for online training these will be posted or emailed to you dependent on the course.
Will I be able to take part in courses if I don’t have a webcam or don’t want it turned on?
Can I record online courses so I can refer to it if I need to?
No, you will not be able to record the sessions as other learners will be present and may be sharing potentially sensitive and personal information. As with all our courses, we encourage open and free discussions and want people to feel secure that these are private and protected conversations.
Will I receive a certificate?
Yes. For all our courses, sessions and masterclasses, learners will receive a certificate of attendance/completion.
Can I cancel or transfer my place on a course?
Please visit our cancellation policy here.